Vitality Extracts - Hair envy
When I went to order, I only wanted the one bottle ( get one free) so I could try the hair envy and see how it was for me.
Paying with PayPal, you order and go to the confirmation page to ensure what youโre ordering is what you want, yes?
Well I was horrified when there was NO confirmation and apparently I had ordered 3 bottles ( 3 free) total of 6 at over $220 AUD!
I got onto them straightaway, explaining what had happened but they left awhile before replying, then told me it had been shipped already.
So, after several complaining emails, they started to ignore my messages.
Now the package has arrived, I donโt want it, Iโm about to go to the PO to return it and I find out that Iโll only get a store credit NOT a refund!! What a joke, such bad customer service....plus the 6 bottles come with absolutely no instructions at all, how am I supposed to use this stuff? Before shampoo/ after shampoo/ conditioner?
Iโm really angry with this company
Reason of review: Order processing issue.
Monetary Loss: $221.
Preferred solution: Full refund.
Vitality Extracts Cons: Terrible customer service.
Location: Brisbane, Queensland
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Comments
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same thing happened to me!!!!! i ordered 1 bottle to try for free!!!!!!
only pay postage!!!!! there was no phone number or instuctions just like the other girl !! i couldn't contact them...... the tiniest piece of paper with no price on it !!!!!!!!!!!
the smell gives me "Migraines " !!! My doctor told me to stop using the "Lash Envy" and all of their products as far as the "oils that had such intense aromas !!!!
And I only ordered one & it was to be a trial.... Not 4 bottles !!!!
Same exact thing happend with me a couple of weeks ago. Thought I was getting blend oils for 39.95 and thought what the heck I'll try for $40 and confirmation was 3 bottles and $120 they stated my order had been processed already when I emailed to complain and asked them to cancel my order and said if I like they can give me a $60 credit. It's been about 3 weeks and no product as of yet don't think it processes in a matter of 3 hrs after they finally emailed me back??