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2.1

I received a gift from this company for my birthday. The gift was ordered around 15 days prior to my birthday so by the time I received the order it was apparently out of warranty.

Wore the first bracelet for a my least a couple of weeks before opening the second one. As soon as I put it on I noticed it was much looser than the first. After an hour it completely unraveled. I called the company and was told to file online to have it replaced and that I would receive a replacement code to use within 2 days.

Today is day 3 and I still have heard nothing so I called again and now I am being told itโ€™s still under review and if I donโ€™t hear anything that means it wasnโ€™t approved because itโ€™s so far out of warranty. We are talking 15 or so days beyond warranty. So if you are planning to order from this company for a gift I guess you must open the sealed packages the bracelets come in before giving the gift. Just in case itโ€™s a defective bracelet like mine was.

I will never order from or recommend this company to ANYONE! not a pleasant experience when you are told two different things when you call their customer service. Then they acted like I was calling about a bracelt I received as a gift a year ago!

You need a more sensible warranty for your items and consider they may be gifts that arenโ€™t even given to the receiver for 15 days. Anyway, who is ordering a bracelt with the mind set itโ€™s going to last 15 days

Reason of review: Damaged or defective.

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