Anonymous
map-marker Jacksonville, Florida

Wrong order

Vitality Extracts - Wrong order
Thank you for taking care of this problem so quickly , I am very pleased with the product and Im sure Ill order more in time ! When I see result Ill definitely order more ! Happy Thank you so very much Cheryl Workman
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User's recommendation: Try this product you’ll like it and the company

Jerry J Lxi

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Verified Reviewer

How many orders do I have Kept saying out of one

I keep getting emails that my order has been shipped. I get about 4 emails. I dont want but one order. Kept telling me the 9.95 was out. Dont know what I ordered.
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Preferred solution: Full refund

Victoria W Jek

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Verified Reviewer

Order placed on 11/17/23 in the amount of $49.01 & 32.95 thru PayPal Not received

On November 17, 2023, I placed an order online and paid for skin envy roll in and a bottle of Skin Envy. My account at my bank deducted $49.01 & $32.95 thru PayPal but I never got the product ordered. The strange thing is I dont have an account with PayPal but the deduction was from them . I called their phone number and a recorder came on. Their website also does not exist. Please check if you received the order online. Victoria E. Williams
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Loss:
$82

Preferred solution: Full refund

Maylie Yxr

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Verified Buyer
|

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Verified Reviewer

I sent you 47.00 on pay pal by mistake I need to be reimbursed

Vitality Extracts - I sent you 47.00 on pay pal by mistake I need to be reimbursed
I sent you 47.00 by mistake on PayPal trying to print out an invoice for reimbursement thru rent. Please reimburse me my $47.00 into my account. I am not interested in a credit toward your products. I have 16 grandchildren and need this money for the holidays. Being family oriented people Im sure you understand. Thanks so much!
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Preferred solution: Full refund

Lois W Afc

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Verified Reviewer

Did not get bogo30

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Did not get BOGO30. Was charged full amount. Don't even have an order #. I will not order from you again if this doesn't get resolved. Tried calling, chatting...nothing goes through. If I hadn't ordered from you previously I would think this was a scam.
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Preferred solution: Price reduction

1 comment
Guest

Looking at reviews BEFORE I put in order as a first time customer. Particularly interested in Lois W.’s comment as what I was ordering was supposed to be BOGO Got to the actual order page, Typed in the “code” and message popped up saying that code would not work for my item?

Glad to read this comment and others. I have decided to not order anything from this company.

Linda P Tdu

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Verified Buyer

I want the merchandise that was lost out of my packing, replaced, or my money back!

Vitality Extracts - I want the merchandise that was lost out of my packing, replaced, or my money...
Shipment was received in a damaged package, and the USPS labeled it severely damaged, and some of my merchandise was not in there. It was lost out of the big gaping hole in the bag.
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Preferred solution: The merchandise that was lost out of the gaping hole of the packing bag I want it replaced! One in car, essential oil, diffuser, and one sacred arrow diffuser bracelet, green/blue

Lana K Bvj

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Verified Buyer

Order being delivered to the wrong address

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Vitality Extracts - Order being delivered to the wrong address
As soon as I saw, they were sending it to the wrong address. I contacted them, and they proceeded to tell me it was too late. Basically within 48 hours of their mistake! So makes no sense at all!
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Loss:
$21

Preferred solution: Full refund

Diana T Hgu

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Verified Reviewer

Never received the skin envy i ordered

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I ordered skin envy, paid for it and never recieved it, no one picks up the phone. They show you a form to fill out, but you can not submit it. Terrible customer service
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Loss:
$50
Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Poor customer service

Emmanuel M Uto

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Verified Buyer
| map-marker East Orange, New Jersey

Change order#366**** to Aches & pains

Vitality Extracts - Change order#366**** to Aches & pains
I need the extrat for neuropathic conditions specifically. I only knew of Frankincense for pain when l ordered.
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User's recommendation: Good customer service

Jean J Fdg

Paid and not received not able to contact

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Ordered on Oct 7 never received vitality said replacing and looking into its oct 31 never gotten yet and can't reach bad bad
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Loss:
$40
Pros:
  • No pros

Preferred solution: Deliver product or service ordered

User's recommendation: Rip off

Rosellen R

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Verified Reviewer

You asked.

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I wanted to cancel ongoing order. Thank you for the speedy and friendly way my request was handled. LOL
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Preferred solution: Full refund

Barbara S Iuf

Cancelling order # 360**** place on Saturday

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Ive been trying to get in touch with the company I am within the proper hours of operation and yet the message that I get on the phone says I called when there are no hours it is ridiculous. I was using a coupon code for $25 off for a 30 mL bottle of sweet dreams Ive ordered from you in the past and was satisfied this time.

I am unbelievably unsatisfied because youre not available to fix this, Im going to send the products back and Im going to dispute this with my credit card company. I will no longer be using Vitality. Your system is awful. I was really hoping that they would be a customer service representative willing to help.

Obviously I was wrong. I wanted to try sweet dreams if it worked for me I wouldve been a continuing customer , however Im so disgusted.

I wanna just cancel the entire order and get my money put back on my card. I hope you can rectify this.

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Loss:
$71
Pros:
  • Great oils

Preferred solution: Full refund

User's recommendation: Do not order!!! There system is confusing and I believe that to be so you give in and accept what you did not want! AWFUL CUSTOMER SERVICE

Maria M Prp

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Verified Buyer

Cancel order

Vitality Extracts - Cancel order
Original review Sep 28, 2023
Multiple contacts to cancel an order and order is being shipped per recent email. Refund my credit card and cancel shipment
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Loss:
$2270

Preferred solution: Full refund

User's recommendation: Do not order in app

Lauri S Cfx

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Verified Reviewer

To cancel an order or get the coupon code discount

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I have zero faith in this company. No customer service at all. I cannot even get ahold of them. I tried the chat on line with zero response and when I called at 12 noon MST I was on hold 5 minutes then a message came on saying I had called after business hours which are 9-5 PST. What a joke. I will not give them B any more of my hard earned money.
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Loss:
$80

Preferred solution: Full refund

User's recommendation: Do not spend your money here!

Resolved
Nancy T Jdt

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Verified Buyer

Resolved: Need to cancel the subscription orders

Vitality Extracts - Need to cancel the subscription orders
I did not sign up or approve getting subscription orders. Receiving oils that I didnt order or approve. Cannot reach anyone in Customer Service.
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Preferred solution: Cancel Subscription orders I did not order or subscribe for.

User's recommendation: Be careful that you don’t start receiving oils and are charged for that you didn’t order.